Frequently Asked Questions
Welcome to the AtlasBookCo Frequently Asked Questions page. Here you can find answers to common questions regarding orders, shipping, returns, payments, and customer support.
Do you ship across the United States
Yes. AtlasBookCo provides shipping across the United States. At this time we only ship within the United States to ensure reliable delivery and customer service.
Do you offer free shipping
Yes. We offer free standard shipping on all orders delivered within the United States. Shipping costs are fully covered by AtlasBookCo with no additional charges at checkout.
What is your return policy
We offer a 30 day free return policy for eligible products. If you are not satisfied with your purchase, you may request a return within 30 days of receiving the item. Returned items must be unused and in their original condition.
How long does it take to receive a refund
Once we receive and inspect the returned item, refunds are processed within 5 business days. Refunds are issued to the original payment method used during checkout.
What payment methods do you accept
Payments on AtlasBookCo.com are securely processed using Shopify Payments. Customers can pay using major credit cards and other payment options supported by the Shopify Payments system.
How long does shipping take
Delivery times may vary depending on your location within the United States. Most orders are delivered within several business days after the order has been processed and shipped.
What should I do if I receive a damaged or incorrect item
If your order arrives damaged or you receive the wrong item, please contact our customer support team as soon as possible. Our team will review the issue and help arrange a replacement or refund if necessary.
How can I contact customer support
If you have questions regarding your order, returns, or products, you may contact our customer support team using the information below.
Phone
+1 323 657 0563
Company Address
GUIDELINE CONT LLC
20500 E Colfax Ave
Aurora, CO 80018
United States
Our support team is available to assist customers during our support hours and will do our best to respond to inquiries promptly.